Happiest Customer Care Team

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Latest activity by Happiest Customer Care Team
  • Happiest Customer Care Team created an article,

    How do you set up the mobile?

    The packaging was designed to make assembly easy-peasy. You put together each part as you take it out of the box. For help, look at the step-by-step instructions packed with Sky or review the video...

  • Happiest Customer Care Team created an article,

    Can I use the mobile with Shoo Mosquito Net?

    Sky Mobile and Shoo Mosquito Net cannot be used at the same time. To use Shoo, you’ll need to remove Sky from SNOO and attach Shoo instead.

  • Happiest Customer Care Team created an article,

    What is the mobile made of?

    Sky Mobile’s clouds are made of pure merino wool. Other materials used:   Mini rods that hold clouds - plastic   Rods - steel   Strap – nylon

  • Happiest Customer Care Team created an article,

    Will the mobile prevent my baby from sleeping?

    No! Paediatrician-designed Sky is free of sleep-distractions like shiny lights and music. Instead, our mobile naturally sways in the air, gently engaging your baby without keeping them up all night.

  • Happiest Customer Care Team created an article,

    How do I remove the mobile from SNOO?

    The mount—plus the hook-and-loop fastener—are not meant to be removed regularly. If you want to take the mobile off for an extended period, we recommend pulling the mobile rod from the mount. If yo...

  • Happiest Customer Care Team created an article,

    How do I clean the mobile?

    Because Sky’s clouds are made of pure wool, we recommend spot cleaning with a wet cloth and not putting it in the washing machine!

  • Happiest Customer Care Team created an article,

    How do I detach the mobile to hang on the ceiling?

    Look on the underside of the mobile rod. You’ll see a protective disc with a divot in the center where the mobile’s nylon cord originates. Gently pop off the protective disc and unscrew the screw, ...

  • Happiest Customer Care Team created an article,

    Can I use the mobile outside of the SNOO?

    Yes! The hanging part of the mobile can be detached from the rod and hung from the ceiling as a lovely nursery decoration for years to come. For safety reasons, however, be sure your child is unabl...

  • Happiest Customer Care Team created an article,

    Can my baby play with the mobile?

    No—Sky Mobile is not a toy! While we know Sky’s fluffy clouds invite touch, please do not give it to a child to play with.

  • Happiest Customer Care Team created an article,

    Can I adjust my notifications for the SNOO App?

    Getting updates about your little one is always important! Which is why we have included the options to adjust your notification preferences for the SNOO App. Let’s run through how our notification...