If for some reason you do not receive a free Premium Subscription and you believe you are eligible, please reach out to our Customer Care team with your proof of purchase (order number, email address associated with the order, full name associated with the order, or shipping address associated with the order) and SNOO serial number.
Articles in this section
- Why is the 2-week trial for the subscription no longer available?
- I did not automatically receive a Premium Subscription for free, however I bought the SNOO from Happiest Baby (or an authorized partner) and am the first user. What should I do?
- How do I purchase a Premium Subscription to the App?
- If I upgrade to the Premium Subscription, will I be able to view all historical SNOO data?
- What happens to my Premium Subscription if the payment is declined at the time of renewal?
- Do I need to use the same email for my Happiest Baby App account as I did for my SNOO order?
- Is there a minimum commitment for the Premium Subscription to the Happiest Baby App?
- Can I pause my subscription and restart it later?
- Where can I check my Subscription status?
- If I already paid for a Premium Subscription and then purchase a SNOO or Pre-Loved SNOO, or start renting SNOO, will I stop being charged?
