How can we help?
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Happiest Baby App
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Getting Started With SNOO
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Purchase and Return Questions
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Accessories and Other Products
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Sleep Support
Happiest Baby App
Premium Subscription
- Why is the 2-week trial for the subscription no longer available?
- I did not automatically receive a Premium Subscription for free, however I bought the SNOO from Happiest Baby (or an authorized partner) and am the first user. What should I do?
- How do I purchase a Premium Subscription to the App?
- If I upgrade to the Premium Subscription, will I be able to view all historical SNOO data?
- What happens to my Premium Subscription if the payment is declined at the time of renewal?
- Do I need to use the same email for my Happiest Baby App account as I did for my SNOO order?
Tracker
- How do I track pumping sessions with the Happiest Baby App?
- How do I edit a pumping session?
- How can I zoom in on my Log for more details?
- How do I edit a sleep session?
- How do I edit a nappy change?
- How do I edit a feeding?
Troubleshooting
- Is the SNOO App being discontinued?
- How can I delete my Happiest Baby Account?
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My Wi-Fi® password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
SNOO Features
- I want to read a Sleep Tip again. Where can I find it?
- What is SNOO’s Car Ride Mode?
- How can I use the Happiest Baby App with twins or multiples?
- Can I control SNOO from my Apple Watch?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- What is the Weaning Feature and when should I use it?
How to Set up Mobile App
- Can I pair multiple SNOOs to a single account?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
- What devices support the Happiest Baby App?
- How do I set up my account and baby’s profile in the Happiest Baby App?
- How do I navigate through the Happiest Baby App?
Getting Started With SNOO
All About SNOO
- Can I use SNOO if my baby spits up a lot?
- My baby was born prematurely. Is it safe to use SNOO?
- Can I use SNOO with my newborn?
- Contact Us
- Will the constant rocking harm my baby?
- Is the sound safe for my baby's hearing?
Setting Up and Using SNOO
- Why is my SNOO Activity Button blinking white?
- Setting up SNOO
- What's included with SNOO?
- Operating SNOO
- Turning SNOO on
- Should my baby always sleep in SNOO, or just at night?
Purchase and Return Questions
Purchasing an Order
- What currency does Happiest Baby charge in?
- Can I replace a gift card?
- When will my credit card be charged?
- Can I order by telephone?
- Can I cancel or modify my order?
- Do you offer gift wrapping?
Shipping Information
- Do you offer delayed shipping, and how does it work?
- Can my order be delivered to a different shipping address than my billing address?
- What are the standard shipping time frames?
- How much are the shipping costs?
- How can I track my order?
- Can orders be shipped to a P.O. Box?
Returns, Exchanges, & Warranty
Accessories and Other Products
DreamBreeZzz Mattress
- What is the DreamBreeZzz Mattress made of?
- How often should I wash my DreamBreeZzz Mattress?
- Can I use a sheet with the DreamBreeZzz Mattress?
- What is the return policy for the DreamBreeZzz Mattress?
- Will the DreamBreeZzz Mattress fit in all cots?
- Is the DreamBreeZzz Mattress hypoallergenic?
SNOObie
- Why does SNOObie’s volume automatically lower when taken off the charging dock?
- SNOObie User Guide
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- Is SNOObie responsive?
- How do I set an end time for my SNOObie routine?
- How do I charge SNOObie?
Sky Mobile
- How do you set up the mobile?
- Can I use the mobile with Shoo Mosquito Net?
- What is the mobile made of?
- Will the mobile prevent my baby from sleeping?
- How do I remove the mobile from SNOO?
- How do I clean the mobile?
SNOO Accessories
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Setting up Shoo
- Using The SNOO Sack
- Does the SNOO sack come in different colors?
- What are the weight ranges for the SNOO sacks?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- What are the Sleepea swaddle made of?
- What is the return policy for Sleepea?
- How should I wash Sleepea?
- How do I use the Sleepea?
SNOO Bear
Happiest Baby Digital Content
- Can I check out as a guest?
- How do I create a Happiest Baby account?
- What videos are available to stream?
- What languages are available for streaming videos?
- What if I did not receive the link to my streaming video?
- Can I change my email address for my streaming video?
Sleep Support
Starting in SNOO
- What if my baby won't calm or fall asleep in the SNOO?
- What should I do if my baby does not like to be swaddled or keeps escaping from the sack?
- Should my baby be asleep or awake when I put her in SNOO?
- Is there specific white noise you recommend?
- How can I soothe my baby? (Video Tutorial)
- How long should I wait and let SNOO "do its thing" before intervening when my baby is crying?
Feeding Questions
- How often should I feed my newborn baby?
- Is bed-sharing safe for a breastfeeding baby?
- What if my baby doesn’t take a dummy?
- My baby is constantly waking to feed. How can I prevent this?
- Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long
- Should I swaddle before or after breastfeeding?
Maintaining Great Sleep
- My baby is sliding into the SNOO sack. How can I prevent that?
- How can I make my baby be happier and sleep longer in SNOO?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
- Is too much sleep for a baby ever a concern?
- Why is my baby waking every couple of hours in SNOO?
- What Is The 3-Month Sleep Regression?
